New cancellation policy

Dear guests!

We have changed our cancellation policy for all winter bookings so that you can look forward to your winter vacation with peace of mind.

Our cancellation conditions according to AGBH 2006 are valid, but a free cancellation by the holidaymaker as well as the accommodation provider for the booking period 15. December 2021 to 24. April 2022 is still possible at any time if one of the following three points applies:

  • The arrival or departure to Austria cannot be guaranteed due to a border closure.
  • The government of your country of residence classifies Austria, Tyrol or the Serfaus-Fiss-Ladis region as a risk area of the highest category.
  • After departure and immediate return home, you will have to spend at least 3 nights in statutory home quarantine.

We will issue you a voucher for the possible deposit for a future reservation in our house.


Your health and safety are our highest priority:

We ask that you wear a mouth and nose protector when entering the house.
As always we clean all apartments and our vacation home thoroughly. In addition, after cleaning, all units are disinfected
with a fogging machine evenly, reliably and area-wide with finest dry fog.

Disinfection dispensers are of course available in every apartment and vacation home.